Unified Retail Experience – ERP-Integrated eCommerce & Mobile App Platform
Launched an ERP-integrated eCommerce store with inventory sync, customer segmentation, delivery tracking, and loyalty logic.
A retail group needed to digitize its physical store operations by launching a B2C online store connected to its back-end ERP system.
Business Challenges
- Lack of real-time stock sync between retail and online store
- No digital loyalty or customer tiering logic
- Manual delivery tracking and promo code reconciliation
- Inconsistent UX across web and mobile
Plenum’s Solution
- Launched WooCommerce store integrated with Dynamics 365 backend
- Built custom APIs for product sync, delivery updates, and loyalty logic
- Enabled geo-based delivery charge and time slot selection
- Developed cross-platform mobile app with login, cart, and payment features
Key Capabilities Used
- WooCommerce-D365 integration
- Geo-delivery & promo engine
- Digital loyalty & wallet logic
- Mobile app with payment gateway
Outcomes & Impact
Boosted customer acquisition via loyalty & wallet offers
Reduced cart abandonment with seamless checkout
100%
Real-time inventory sync reduced stockouts
100%
Improved customer retention through segment-specific campaigns
Technologies
Implemented
WooCommerce
WordPress
REST APIs
Microsoft Dynamics 365 BC
Flutter Mobile App
What Our Clients Say
As an ERP company, Plenum is trusted by professionals for insight-driven design, branding, and innovation.
Plenum showcases deep knowledge and a thorough understanding of every project they undertake. Their expertise allows them to anticipate challenges and provide effective solutions, ensuring smooth progress. This strong foundation, combined with clear communication, enables them to deliver high-quality results well ahead of schedule.